Frequently asked questions

How can I clear my browser cache?

Clearing your browser cache can help resolve various issues, including slow loading times and display problems. Here’s how you can clear the cache for different browsers

Google Chrome:

  1. Click on the three vertical dots in the upper right corner.
  2. Go to "More tools" and select "Clear browsing data."
  3. Choose the time range and select "Cached images and files."
  4. Click "Clear data."

Mozilla Firefox:

  1. Click on the three horizontal lines in the upper right corner.
  2. Go to "Options" and select "Privacy & Security."
  3. Under "Cookies and Site Data," click "Clear Data."
  4. Check "Cached Web Content" and click "Clear."

Why am I experiencing slow loading times on the website?

Slow loading times can be caused by various factors, including:

  • Internet Connection: Ensure you have a stable and fast internet connection.
  • Browser Issues: Clear your browser cache and cookies. Try using a different browser or updating your current one.
  • Device Performance: Close unused applications and tabs that might be consuming system resources.
  • Server Load: High traffic on the site can temporarily affect performance. If the issue persists, please report it to our support team with details about your device and browser.

What should I do if I encounter an error message?

If you encounter an error message:

  1. Take note of the exact error message displayed.
  2. Try refreshing the page or restarting your browser.
  3. Ensure your internet connection is stable.
  4. Clear your browser cache and cookies.
  5. If the error persists, contact our support team with the error message details, the steps you took before encountering the error, and any screenshots if possible. Our support team will assist you in resolving the issue.